How many times have you rented a great vacation property only to find that the property’s cookware and chef’s utensils are either of poor quality, or nonexistent? Or that the bed linens, towels, and toiletries on site are below par? Or that simple things such as beach chairs and umbrellas are either broken or missing?
If you’ve experienced any of these scenarios in recent years, you’re not alone! The advent of online vacation property apps such as VRBO, Airbnb and homeaway.com have created viable alternatives to high quality hotels and resorts, but the downside is that many of the luxury items you would want and expect to enjoy during your stay are either of poor quality or missing entirely.
That’s the main reason why on-demand luxury concierge services are gaining popularity among consumers as well as property managers, and is expected to surpass the $731.4-million revenue mark by 2030, according to a recent report by Coherent Market Insights, LTD. Consumers, as well as rental property managers are beginning to recognize the need to reclaim lost time, productivity, consistency and peace of mind.
A concierge assists you with personalized services such as household and property management, cleaning and maintenance, lifestyle needs, transportation, travel, vacation planning and more. And the best ones offer services that are related to the unique, locational attributes of the area where they operate for vacationers as well as full and part time residents.
The best concierge services recognize this and deliver. Bryan Stevens, CEO of Luxe Coastal Concierge says, “Our job is to elevate your Charleston area vacation or homeowner experience – by offering luxury items and turnkey concierge services to heighten your enjoyment and save valuable time. It makes your stay more enjoyable, and lets you focus on having fun with activities and your fellow guests.” His firm provides a wide range of luxury items, from gourmet cookware, utensils and coffee/espresso makers to luxurious Turkish organic cotton towels, to spa bathrobes and slippers, and high thread count cotton sheets.
Two of Luxe Coastal Concierge’s most popular offerings involve meals, usually at the top of every guest’s list! “Private Chef” services range from previously prepared, heat and serve gourmet meals, to a turnkey “Night with the Chef” … an interactive culinary experience at your property where neither you nor your guests need to lift a finger except to raise your glass for a toast.
And for those who prefer to make their own meals, Luxe offers “Gourmet Kitchen in a Box” containing the high-end essentials needed to prepare delicious meals for you and your guests. This can be combined with their “Stock the Kitchen” and “Stock the Bar” services for all of your provisions. All of this allows you to simply unpack your suitcase when you arrive. No trips to and from the grocery store; it’s all there waiting for you.
According to Stevens, “it’s the little things that often count” and he feels that attention to detail is what differentiates his service from others. Luxe has a network of local licensed massage therapists that bring the spa directly to your property. These local connections also help take care of things like beach chairs, umbrellas, bike and beach toy rentals, restaurant reservations, golf, boating, fishing and eco-tour experiences prior to arrival. Trying to make these arrangements without assistance, or after arrival, can spell disaster during busy seasons.
Aside from the obvious benefits to vacationers, luxury concierge services are increasingly seen by property owners and rental managers as beneficial to their business, because they themselves lack the knowledge and resources to meet the ever-increasing expectations of guests. Working with a firm such as Luxe Coastal Concierge can help ease that burden while delivering a higher quality experience overall.
